Answers to Frequently Asked Questions at Port Albert Waterview Retreat

What are the terms & conditions?

The Terms & Conditions are located below on our website.

How do I make a booking?

Check the calendar on the Rates & Bookings page for availability, then contact us by email or phone with your booking requirements.

When do I pay a deposit for my holiday?

A deposit of 50% of the total cost is payable to confirm your booking. The balance is due 2 weeks prior to your stay.

Are there any extra charges?

There is a one-off nominal cleaning fee of $85.00.

How do I find the property?

Detailed instructions are on our Contact Us page on our website.

Is there a contactless check in at the Retreat?

Yes, if we are not on site at the time of your arrival, there is a keysafe located on the property and clear instructions as to how to access the key will be given the day before your arrival.

Will there be any other people on the property during our stay?

You will have full use of the Retreat and the half-acre property. There is a self-contained Manager’s residence attached to the Retreat with a separate entry. Your stay will not be impacted if the Managers are onsite.

Answers to Frequently Asked COVID Questions

Charla and Chris Smith, hosts of the Retreat are both fully vaccinated against Covid.

We would like to answer some FAQs so that our guests feel safe and comfortable during their stay with us. We have a COVID Safe Plan in place to provide our guests with a clean and safe environment and we follow the COVID rules set down by the Government.

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Is it safe to stay?

Our 3 bedroom self-contained Retreat is open to you and your guests only. You are free to enjoy the half-an-acre property of native garden and lawns as well as the beautiful water views to Wilson’s Promontory.

What if I need to cancel my booking?

If you need to cancel at all, you may choose to have a full refund or we can hold monies paid in credit for your next stay with us.

How is the Retreat cleaned?

We use a local cleaner who complies with industry rules and guidelines set down by the Department of Health. Our cleaner thoroughly cleans and disinfects contact surfaces at the Retreat after each booking. Hand sanitizer is provided for our guests at the Retreat as well as surface spray. If you have any concerns at all, or have any questions, please don’t hesitate to contact us.

QR Code

You are not required to check in with QR Code at this time.

Booking Information and Conditions

We want all our guests to enjoy their stay at Port Albert Waterview Retreat holiday house accommodation.  Please read the Information and Conditions below carefully. Your payment represents acceptance of these conditions.

1.   Booking Port Albert Waterview Retreat

  • Booking requires you to enter your details online and confirm with the owner directly by email: portalbertwaterviewretreat@gmail.com or phone 0431 483 886.

  • A deposit of 50% is required to secure your booking.

  • Credit card details are required to hold in trust as a bond.

  • For bookings within 2 weeks of occupancy, full payment including bond is required.

  • The key access arrangements will be advised once payment in full has been received.

2.    Cancellation Policy

  • We have a very flexible cancellation policy during the Coronavirus pandemic, offering guests who, due to sickness, are unable to stay, a credit or refund on their stay.

  • If any guests have a temperature or show signs of sickness prior to your booking date, please notify us immediately. You may choose to have a full refund or postpone your booking and hold over the monies until your next booking.

  • If you do not notify us and do not attend, there is no refund.

3.   General Information and Conditions

  • The Retreat is professionally cleaned and sanitized by local cleaners in accordance with Victorian Government guidelines and recommendations.

  • The property is non-smoking indoors.

  • Where possible, shoes off inside please, especially on the carpet. The property is unfenced, and therefore is not pet-friendly.

  • Check-in is 2:00pm and check-out 10:00am. Late checkout by prior arrangement only. A half-day late check out fee may apply.

Credit card details are held in trust to cover circumstances that incur additional unforeseen costs. These include, but are not limited to:

  • A call out fee of $50.00. For example, should you lose / lock in your key.

  • Items missing, broken or damaged after final inspection.

  • Excessive cleaning costs, including excessive rubbish removal. Whilst we want guests to enjoy their stay away from normal household chores, to keep costs as low as possible it is expected that guests will take pride in leaving the property in a clean state – dishes washed, BBQ cleaned, rubbish taken out etc. Please note, if a booking is made through Airbnb or HomeAway Stayz, a set cleaning fee applies.